Refund Policy

Cigar Return & Refund Policy

1. General Policy

Due to the nature of tobacco products, all cigar sales on Xigar are FINAL SALE and non-refundable unless otherwise required by law. This policy is in compliance with:

• FDA regulations on tobacco sales (U.S.)

• Consumer protection laws in [Your operating region, e.g., EU, Canada]

• Shopify’s Acceptable Use Policy for restricted items

2. Exceptions

We may offer replacements or store credit at our sole discretion in the following cases:

• Damaged Products: If your order arrives with visible damage (must be reported within 48 hours with photo evidence).

• Shipping Errors: If the wrong items were shipped (items must be unopened and in original packaging).

Note: We do not accept returns for products that have been opened or used.

3. Non-Eligible Cases

The following cases are not eligible for return, replacement, or refund:

• Customer dissatisfaction with flavor or strength (subjective preferences)

• Products stored improperly after delivery

• Bulk purchases (boxes of 10+ cigars), unless the factory-sealed packaging is defective

4. How to Submit a Claim

To request a replacement or store credit:

• Email [[email protected]] within 7 days of delivery

• Include: Order number, photos or video clearly showing the issue

• We will respond within 3 business days

5. Refunds (If Legally Required)

If a refund is required by law:

• Original shipping fees are non-refundable

• Refunds will be issued to the original payment method within 14 days

6. International Orders

• Customers are responsible for any customs duties or import taxes

• We do not accept returns for shipments refused or rejected by customs

7. Disclaimer

By making a purchase, you confirm that:

• You are at least [Legal Age, e.g., 18+] years old

• You understand that tobacco products carry potential health risks

• You are responsible for complying with local laws regarding the import and use of tobacco products